Frequently Asked Questions
Everything you need to know about your Atorie experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like jewelry and intimates are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Atorie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably produced?
Atorie is committed to ethical fashion. We work exclusively with certified factories that ensure fair wages and use eco-friendly materials like organic cotton and recycled polyester whenever possible.